State Farm® Insurance Agent Rob Sheehan

"We have been with this agency for just under 2 years and are transferring to a different State Farm agent. In the past 2 years there have been MULTIPLE clerical and administrative errors with our policies. Our auto policies were created with my wife only able to see our SUV and me only able to see our sedan. This has been a constant source of frustration and we have asked repeatedly for this to be fixed. I was given multiple ways of resolving this issue by people in their office, ranging from sending an email to a specific address, visiting a State Farm customer service website or calling a specific customer service number, none of which worked. When I spoke with State Farm customer service, they said that I had to have it fixed by their office. I went in and spoke with Lori about it and she said she fixed it but it remains that way to this day. Their office repeatedly issued rental policies on incorrect addresses. While we have changed addresses multiple times the past 19 months, I would expect a competent and professional staff to be able to handle the tasks of updating and issuing policies correctly. This has not happened and I have had to address this issue on multiple occasions. Typically when I call their office the phone is not answered and I am sent to voicemail. When I leave a message asking for help with an issue, the response is a return voicemail from a receptionist, not an agent, stating that the message was received and that I need to make another phone call to their office to resolve the issue. This serves no purpose, wastes the time of everyone involved and resolves nothing. If I do speak with someone in their office, my typical experience is that I leave a message and then wait multiple days for a call back. This has been an ongoing issue. I have repeatedly driven to their office and walked in to ensure that I would receive help with an issue as opposed to making a phone call because experience has taught me that I would not receive the help I needed in a timely manner unless I did so. This past Friday serves as a glaring example of this. I called Wednesday morning just after 9am and spoke with a member of their staff. When Rob called and left me a message he stated that I had called Thursday morning. This indicates that his staff didn't pass the message to him until 24 hours after I called. In October, I drove to the office and spoke with one of their agents regarding the fact that we had been flooded by hurricane Helene and lost all of our belongings. I was inquiring as to whether any of our policies would assist us with recovery and learned that none of them covered flood damage. While this was definitely unwelcome news, I had expected it and was prepared to accept it. What I was unprepared for and found insulting, infuriating and completely unacceptable was the agent's indifferent and cavalier attitude, her utter lack of empathy in the way that she addressed the situation. Her words, actions, tone of voice and overall demeanor conveyed not only an astounding lack of compassion but even of interest. This was the last straw."

"Love this office!! Always so helpful and they go the extra mile."

"Lori went above and beyond to assist us in finding auto insurance."

"The easiest Insurance company I ever worked with. As Canadian snow birds Rob Sheehan made it very easy to suspend and activate our car insurance...I would highly recommend this company and agent...very prompt responses all the time"

"Supposedly sent me 2 emails. They were not in my in box nor junk folder. Typo of my address?"

"Thanks rob for the hours you spent correcting things"

"Milly was a tremendous help sorting out an overpayment which was causing a great deal of financial pain. She took the time to hear my concerns and immediately jumped on the task to figure out what was going on and got me answers quickly and efficiently. She cared about me, not only as a customer but also as a person. She placed herself in my position an immediately understood my pain and compassionately helped remedy the problem. Milly truly is an asset to State Farm and to me as a customer. Well done Milly and thank you."

"Milly Haynes is an excellent customer service person."

"I've been working with Rob for some time and recently had the pleasure of working with Laurie. You're making a mistake if these fine folks are not involved in helping you with your insurance needs."

"Always gets back to me"

"I have been a client of Rib Sheehan’s for over ten years. I compare prices every so often and have not found another company that comes close to State Farm prices and the personal care from Rob and Lori, office manager cannot be compared, I have complete trust in their professionalism and are easy to work with - like an extension of my family that takes care of my auto and home insurance."

"If you are looking for a great insurance agent, that actually takes the time, then look no further. I have been with Robert Sheehan for the last year for my homeowners insurance policy. I did have a problem last year and needed his help. Every time I have stopped in his office, unannounced mostly, he makes time for me. The office staff are both helpful are friendly and they know their insurance over there. 😁 I am now switching my vehicle to them as well because I prefer to shop local and work with those that are there for you. Best insurance agent and agency to work with by far. Highly recommend!!!"

"Rob Sheehan’s office is always willing to help you… true service with a smile!"

"Wow really great staff. I told them if they raise my rates because of an accident By which was not my fault I would drop them. Well they Did and I'm gone from them . Progressive covered two of my cars for what State farm was charging for one car. Sorry state farm the public has a right to know."

"Nice people good quotes"

"Ron Sheehan and his 2 team members Cody and Alison have been a huge support towards me and have gone above and beyond to make sure I was assisted in every way. since my husband passed June 4th. I bought nothing but challenges their way and all 3 have shown me nothing but great service and patience. There are no words strong enough to say how greatful I am to have them as my agents. I hope this review gets to the right people to announce their hard work and teamwork between them. Their communication skills show a lot and is very noticeable. Im forever greatful to have this support from them. 20 stars and more!!!!"

"Rob and his staff are just the best. They provide such incredible service. It’s why we’ll never use an online insurance agent. Can’t beat a local agent who knows you and your needs."

"Thank you Rob for all you do for our family! Outstanding service!"

"I have been with this group for over 25 years. They have always been professional, and quick to respond to any of our insurance needs. Over the years we have tried other companies and agents, but always return back to this group. Hard to find good service like this these days."

"Nice friendly people"

"Does not respond to emails or calls. Have been trying to cancel our renters insurance for FOUR months and still he will not respond to any emails!!! Then he had the nerve to hang up on me after I said he is not professional and poor customer service. He wouldn’t even give me the proper documents to cancel the policy. I would never ever do business with him again!!!"

"I had rob sheehan for years in the beginning office was great then things changed for the WORST they never updated anything. months after months of requests to update my info and or policy. extremely non responsive doesnt bother listening to anything that is requested. I had to go into online multiple times to keep changing my policy and info. He kept giving me policy prices completely different from online and state farm centers and still kept changing the info back to whatever seemed to be what his office wanted.I would NEVER recommend him."

"Honestly Im not too happy with state farm. After an accident that was 2 years ago they just now decide they want to up my insurance. Go elsewhere!"

"Was recommended by neighbor years ago and emailed the office for an updated quote and in one day mission accomplished."

"Very nice and professional people"